The rental day period starts at 9:00 and ends at 21:00.
The E-bike must be collected personally from or shop. Delivery and pick‐up of Ebikes can be arranged, with an additional charge.
At the end of the rental period, the customer must personally return the bicycles to the company representative identified with the original rental contract.
If the Ebike gets a flat tire or any other damage, the renter should notify the leasing company to provide road rescue or a pick-up service at an additional price. Repairs done without the authorization of the leasing company are not allowed and will not be refunded.
The customer signing the rental contract must be over 18 years old. Underaged customers must be accompanied by an adult.
On delivery of the bike/s, the customer must read, accept and sign the rental agreement. The customer needs to show the passport and credit card details as a guarantee deposit. At the end of the rental period, the customer accepts the charges for any missing or broken items at market prices, which will be charged from the credit card. The deposit will be refunded if the rented equipment is returned in the same conditions it was delivered. If the missing or broken items exceed the deposit amount, the customer must settle the balance.
Cancelations with a full refund are only admitted one week before the programmed delivery time. Cancellations made within 24 hours before the date of delivery will get a 50% refund. Reservation no-shows are charged in full and considered non‐refundable. There are no exceptions to this policy.
No refund or credit will be made, for any given reason, for cancellations within 15 working days, early return of the bicycles, or for cancellations of guided training tours. The client understands and accepts that the leasing company is not responsible for the client’s personal circumstances, sicknesses, weather conditions, or any event outside the leasing company direct control and can therefore not accept refund or credit requests made by the client for any of the above reasons. There are no exceptions to this policy.
